Avaya has a long history of putting the success of our customers, partners, and employees first. We have continually transformed through innovation to deliver better outcomes for our customers. This was never more evident than in February at Avaya Engage 2017, our premier event for customers, partners and industry analysts. More than 2,600 people came to Las Vegas to explore our innovation, hear about Avaya's plans, and share our optimism for the future. See Frost & Sullivan’s take on what Avaya is doing now—and in the future—in “I’m Excited for Avaya’s Future and Its Partners Think it will be a Breeze.”
Our Strength and Commitment
We are leveraging the strength of our software and services to create superior communication experiences and greater value for those who rely on Avaya every day. We are proud of our industry-leading position:
90% of Fortune 100 companies are Avaya customers
Unlocking Our Next Phase of Growth
While our operations are strong, we also recently took action to address our capital structure by initiating a restructuring through chapter 11, which will provide us with enhanced flexibility to invest even more in innovation and growth.
Throughout our continued transformation, which our restructuring will help facilitate, we will not waver in our commitment to provide customers with industry-leading Unified Communications and Contact Center solutions that help their businesses grow.
We are strong now. Stronger in the future.
More information about Avaya’s chapter 11 filing is available online.
Avaya is a recognized innovator leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Avaya Solutions bring people together with the right information at the right time in the right context, helping to enable a higher level of engagement among customers, teams, employees and partners to improve efficiency and quickly address critical business challenges. Designed to be highly scalable, reliable, secure and flexible, these solutions help reduce costs and simplify management while providing a platform for next-generation engagement and collaboration. They are available in a variety of deployment models including public, hybrid and private cloud as well as on a customer’s premises. All are supported by Avaya’s portfolio of professional and support services.
Team Engagement Solutions
Avaya is a global leader in team engagement solutions based on unified communications and collaboration technologies. Avaya’s Team Engagement Solutions quickly and seamlessly bring together the right people at the right time with the right information to deliver business results. Avaya Team Engagement Solutions enable people to focus on the purpose of their interactions instead of the mechanics that enable them to occur.
Today’s workforce is highly distributed, mobile, and seeks access to people and information through multiple channels and devices. Employees need to work with colleagues based in headquarters, regional centers, branch offices, and other remote locations, along with those within the enterprise ecosystem inclusive of supply chain, service providers, channels, and customers.
Avaya Team Engagement Solutions empower people to communicate and collaborate using any modality, independent of location, network, or device. The solutions run on an enterprise-class platform that is highly open, reliable, scalable, and secure. Avaya also provides the platform and tools, within the Avaya Engagement Environment, that enable enterprise business analysts, developers and ISVs to rapidly create and deploy communication applications that are embedded into their business processes and applications.
Customer Engagement Solutions
Avaya is a global leader in the contact center market, offering highly reliable, intelligent and scalable solutions that help businesses deliver an exceptional customer experience, build customer loyalty, reduce total cost of ownership and compete more effectively.
Avaya helps organizations transform customer service to rich, sustainable customer relationships from “one-off” transactions. Avaya’s solutions help organizations understand each customer’s unique needs and preferences and dynamically manage their experience by bringing the right resources to each interaction for a higher rate of resolution on a customer’s first contact.
Avaya’s Customer Engagement Solutions support multi-channel interactions, intelligent routing, self-service and proactive communication to improve customer engagement. In addition, extensive workforce optimization, analytics and reporting capabilities provide companies with actionable insights that can improve profitability and customer retention. Avaya’s Customer Engagement Solutions enable businesses to transform the customer experience, one great interaction at a time.
Avaya’s Fabric Networking portfolio delivers a broad range of feature-rich products and differentiated technologies that combine to form simple, effective, scalable, and business-orientated solutions. Wired and Wireless, Access and Core, Campus and Data Center, Desktop and Branch; all aspects of business communications are integrated by Avaya’s unique, pioneering solutions that emphasize management simplicity, network resiliency and optimal performance of communications and business applications.
The Avaya Fabric Networking architecture provides the framework for businesses to implement integrated next-generation solutions from a variety of complementary components. Avaya Fabric Networking is leading the industry with solutions for mobility and BYOD, Edge-only and zero-touch configuration, and application optimization; uniquely, Avaya’s solutions scale from the mid-market to large enterprise, all with an operational consistency that reduces the plan, build, and run burden.
Avaya’s award-winning services organization is a comprehensive and robust suite of offers in which Avaya consults, enables, supports, manages, optimizes and even outsources its clients’ team engagement, customer engagement and networking solutions. Avaya’s services enable customers and partners to mitigate risk, reduce total cost of ownership and optimize solution performance based on customers’ unique business needs.
Avaya’s Support Services are backed by experts in 28 support centers around the world, handling more than two million service requests annually in 16 languages in 42 countries. The Avaya Support Website uses advanced technology and best practices in user design to deliver a comprehensive service experience while using Avaya technology to support Avaya products and solutions. Over 85 percent of Avaya support customers take advantage of the Avaya Support Website, and 46,000 issue resolutions are found each month without agent assistance. Avaya experts resolve 83 percent of issues in less than one hour via Avaya chat and have the groundbreaking ability to deliver Web Talk and Web Video to customers to enable communication with live agents in the way that works best for the customer. The Avaya Support Website provides Avaya’s customers with fast, powerful and flexible support for faster resolution.
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